Customer Care

Our client is part of a clinical supply chain. It is unique in its dedication, where it completely focuses on pharma and life science businesses.

The main goal of this position is to provide an enhanced level of customer service and operational support. In this job you will deal with shipment specific and other service related issues. Among your tasks and responsibilites are:

• To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
• To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
• Working with customers on daily basis with the aim of developing an excellent working relationship.
• Analysis of repetitive operational problems and development of possible service solutions.
• Advise customer latest booking times and documentation required.
• Booking shipments with use of booking system.
• Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales
• Supplying customers with Marken Service information,
• Potential customer information to be given to the Sales department.

Our client is part of a clinical supply chain. It is unique in its dedication, where it completely focuses on pharma and life science businesses.

You are experienced in:

• Customer Care
• Contact with local and regional Aviation and other relevant operational locations
• Contact with Operations/Logistics divisions
• Order management
• Freight forwarding (preference)

What can you expect from Adecco:

• 25 holidays per year (based on a fulltime job)
• 8,33% holiday allowance
• Payment of salary every Wednesday
• Free and unlimited access to the Adecco Academy (online learning environment)

Interested? Apply by clicking on the application button. If you have any questions, please send an e-mail to emmelie.van.der.velde@adecco.nl or call 0623401295.