Customer Care Representative
| Branche | Zie onder |
| Dienstverband | Direct bij werkgever |
| Uren | 32 - 40 uur |
| Locatie | Kerkrade |
| Opleidingsniveau | Zie onder |
| Organisatie | Flexibility |
| Contactpersoon |
Flexibility Limburg 046-2077010 |
Informatie
For one of our clients in Kerkrade, we are looking for a Customer Care Representative.
Job Purpose
Support the Customer Care Supervisor to maintain the goals and objectives of the department. Serve the needs of our customers and local sales organization regarding order fulfillment, invoicing, customer support and service complaint handling for the Belgian market.
Responsibilities include
- Coordinate and/or enter orders coming in via fax, e-mail or telephone from customers and sales representatives according to specific requirements, including bundling & consignment orders, free of charge deliveries, etc.;
- Manage actions with third party order processing supplier with regards to orders placed by customers and / or sales representatives;
- Monitor the delivery process (e.g. Distribution Center and/or carrier), follow up and take actions to ensure customer expectations are met. Arrange special deliveries on request;
- Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable;
- Handle service complaints from customers and/or sales representatives;
- Handle requests for returns and/or credits after obtaining appropriate authorization according to company policy;
- Address issues in the returns process with freight forwarder, warehouse, sales representative and /or customer;
- Respond to enquiries from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability, warranty requests in close collaboration with Sales, Operations, Demand Planning, Quality and Finance departments;
- Report on backorders, Field Inventory and operational key metrics;
- Actively support the Value Improvement Programs by contributing to departmental projects.
Required qualifications
- Language skills – Dutch (Flemish), French and English;
- Bachelor degree is an advantage;
- 1-2 years working experience in customer care;
- knowledge of SAP or other major ERP systems;
- Business process knowledge in an international environment.
Offer
Our client offers an international, multicultural work environment, where teamwork is encouraged and individual efforts are supported. It is a dynamic work environment in every sense of the word. Primary and secondary benefits are competitive.
If you need more information about this job opportunity, please contact 046-2077010. Do you want more information about us? Please feel free to look at www.flexibilitylimburg.nl
Omschrijving
For one of our clients in Kerkrade, we are looking for a Customer Care Representative.
Job Purpose
Support the Customer Care Supervisor to maintain the goals and objectives of the department. Serve the needs of our customers and local sales organization regarding order fulfillment, invoicing, customer support and service complaint handling for the Belgian market.
Responsibilities include
- Coordinate and/or enter orders coming in via fax, e-mail or telephone from customers and sales representatives according to specific requirements, including bundling & consignment orders, free of charge deliveries, etc.;
- Manage actions with third party order processing supplier with regards to orders placed by customers and / or sales representatives;
- Monitor the delivery process (e.g. Distribution Center and/or carrier), follow up and take actions to ensure customer expectations are met. Arrange special deliveries on request;
- Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable;
- Handle service complaints from customers and/or sales representatives;
- Handle requests for returns and/or credits after obtaining appropriate authorization according to company policy;
- Address issues in the returns process with freight forwarder, warehouse, sales representative and /or customer;
- Respond to enquiries from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability, warranty requests in close collaboration with Sales, Operations, Demand Planning, Quality and Finance departments;
- Report on backorders, Field Inventory and operational key metrics;
- Actively support the Value Improvement Programs by contributing to departmental projects.
Required qualifications
- Language skills – Dutch (Flemish), French and English;
- Bachelor degree is an advantage;
- 1-2 years working experience in customer care;
- knowledge of SAP or other major ERP systems;
- Business process knowledge in an international environment.
Offer
Our client offers an international, multicultural work environment, where teamwork is encouraged and individual efforts are supported. It is a dynamic work environment in every sense of the word. Primary and secondary benefits are competitive.
If you need more information about this job opportunity, please contact 046-2077010. Do you want more information about us? Please feel free to look at www.flexibilitylimburg.nl
