13 nov 2020
Customer Engagement Specialist
| Branche | detailhandel |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | Amsterdam |
| Opleidingsniveau | Zie onder |
| Organisatie | RITUALS |
| Contactpersoon | Zie onder |
Informatie
- Ensuring that the customer always stays at the forefront of customer engagement by defining customers' needs.
- Optimizing the customer journey across 20+ markets by setting up business rules and implementing the preferred channels.
- Creating the most effective global digital campaigns that are in line with the brand strategy and omnichannel marketing calendar to maximize sessions and conversions.
- Integrate My Rituals loyalty program into the customer journey.
- Share insights on customer behaviour with CRM department to support loyalty program.
- Staying on top of customer journey trends and thinking of ways to incorporate these while always being mindful of the Rituals DNA. Within the e-Commerce department, you are part of the Customer Engagement team and you are reporting to the Customer Engagement Manager.
As a Customer Engagement Specialist, you are the designated person to support and drive the Rituals brand in developing, executing, and optimizing the customer journey to strengthen the online presence of Rituals, creating more engagement with our customers, and delivering top-notch digital campaigns across 20+ markets.MAIN PURPOSE:
Customer centricity is key to this role. To achieve this, the main purpose is to enhance and evolve the customer journey of e-mail, SMS, push messaging and direct mailing across 20+ markets based on data and insights and maximize sessions and conversion by offering qualitative and relevant content via the preferred owned channels.
- Optimizing the customer journey across 20+ markets by setting up business rules and implementing the preferred channels.
- Creating the most effective global digital campaigns that are in line with the brand strategy and omnichannel marketing calendar to maximize sessions and conversions.
- Integrate My Rituals loyalty program into the customer journey.
- Share insights on customer behaviour with CRM department to support loyalty program.
- Staying on top of customer journey trends and thinking of ways to incorporate these while always being mindful of the Rituals DNA. Within the e-Commerce department, you are part of the Customer Engagement team and you are reporting to the Customer Engagement Manager.
As a Customer Engagement Specialist, you are the designated person to support and drive the Rituals brand in developing, executing, and optimizing the customer journey to strengthen the online presence of Rituals, creating more engagement with our customers, and delivering top-notch digital campaigns across 20+ markets.MAIN PURPOSE:
Customer centricity is key to this role. To achieve this, the main purpose is to enhance and evolve the customer journey of e-mail, SMS, push messaging and direct mailing across 20+ markets based on data and insights and maximize sessions and conversion by offering qualitative and relevant content via the preferred owned channels.
Omschrijving
- Ensuring that the customer always stays at the forefront of customer engagement by defining customers' needs.
- Optimizing the customer journey across 20+ markets by setting up business rules and implementing the preferred channels.
- Creating the most effective global digital campaigns that are in line with the brand strategy and omnichannel marketing calendar to maximize sessions and conversions.
- Integrate My Rituals loyalty program into the customer journey.
- Share insights on customer behaviour with CRM department to support loyalty program.
- Staying on top of customer journey trends and thinking of ways to incorporate these while always being mindful of the Rituals DNA. Within the e-Commerce department, you are part of the Customer Engagement team and you are reporting to the Customer Engagement Manager.
As a Customer Engagement Specialist, you are the designated person to support and drive the Rituals brand in developing, executing, and optimizing the customer journey to strengthen the online presence of Rituals, creating more engagement with our customers, and delivering top-notch digital campaigns across 20+ markets.MAIN PURPOSE:
Customer centricity is key to this role. To achieve this, the main purpose is to enhance and evolve the customer journey of e-mail, SMS, push messaging and direct mailing across 20+ markets based on data and insights and maximize sessions and conversion by offering qualitative and relevant content via the preferred owned channels.
- Optimizing the customer journey across 20+ markets by setting up business rules and implementing the preferred channels.
- Creating the most effective global digital campaigns that are in line with the brand strategy and omnichannel marketing calendar to maximize sessions and conversions.
- Integrate My Rituals loyalty program into the customer journey.
- Share insights on customer behaviour with CRM department to support loyalty program.
- Staying on top of customer journey trends and thinking of ways to incorporate these while always being mindful of the Rituals DNA. Within the e-Commerce department, you are part of the Customer Engagement team and you are reporting to the Customer Engagement Manager.
As a Customer Engagement Specialist, you are the designated person to support and drive the Rituals brand in developing, executing, and optimizing the customer journey to strengthen the online presence of Rituals, creating more engagement with our customers, and delivering top-notch digital campaigns across 20+ markets.MAIN PURPOSE:
Customer centricity is key to this role. To achieve this, the main purpose is to enhance and evolve the customer journey of e-mail, SMS, push messaging and direct mailing across 20+ markets based on data and insights and maximize sessions and conversion by offering qualitative and relevant content via the preferred owned channels.
