Customer Service Agent Italy
| Branche | Zie onder |
| Dienstverband | Direct bij werkgever |
| Uren | 32 - 40 uur |
| Locatie |
Maastricht-Airport, Beek |
| Opleidingsniveau | Zie onder |
| Organisatie | Flexibility Limburg |
| Contactpersoon |
Flexibility Limburg 046-2077010 |
Informatie
For one of our clients at Maastricht-Airport, we are looking for a Customer Service Agent Italy
You will be in charge with the following main tasks:
- Co-ordinate the customer order fulfilment process by identifying, recording and maintaining all appropriate customer, product and delivery information
- Make tailor made solutions towards exciting and prospect customers by proposing solutions, taking quality and pricing into account
- Organize shipments from A-Z and ensure a high level of quality at the best price
- Strict implementation of customer process
- Manage and coordinate activities of drivers and suppliers
- Service follow-up by indicating possible anomalies that may occur during the transport and find the best way to solve or limit the consequences
- Be an entrepreneur and communicate to the Branch Manager strategies to improve the quality of our service
- Develop and maintain long term customer relationships by proactively managing customer expectations
- Handling incoming customer complaints
- Administration after the transport to prepare invoicing
- Identify sales leads, collecting and forwarding knowledge regarding potential new customers or customer trends
Requirements:
- Excellent communication skills with a customer-oriented approach
- Is accurate and focused, has strong communicative capabilities, has knowledge of transportations means and all administrative processes, good selling techniques
- Higher vocational education level (equivalent to Dutch MBO / MBO+ level)
- Language skills both verbal and in writing in English and Spanish OR Rumanian(additional languages are a plus)
- Willing to work in shifts 07:00-20:00 and weekend (1x per 6 weeks)
- You are living in the area of Maastricht-Airport (NL)
Offer:
Our client offers an international, multicultural work environment, where teamwork is encouraged and individual efforts are supported. It is a dynamic work environment in every sense of the word. Primary and secondary benefits are competitive.
If you need more information about this job opportunity, please call Lenny Gerards at 046-2077010. Do you want more information about us? Please feel free to look at www.flexibilitylimburg.nl
Omschrijving
For one of our clients at Maastricht-Airport, we are looking for a Customer Service Agent Italy
You will be in charge with the following main tasks:
- Co-ordinate the customer order fulfilment process by identifying, recording and maintaining all appropriate customer, product and delivery information
- Make tailor made solutions towards exciting and prospect customers by proposing solutions, taking quality and pricing into account
- Organize shipments from A-Z and ensure a high level of quality at the best price
- Strict implementation of customer process
- Manage and coordinate activities of drivers and suppliers
- Service follow-up by indicating possible anomalies that may occur during the transport and find the best way to solve or limit the consequences
- Be an entrepreneur and communicate to the Branch Manager strategies to improve the quality of our service
- Develop and maintain long term customer relationships by proactively managing customer expectations
- Handling incoming customer complaints
- Administration after the transport to prepare invoicing
- Identify sales leads, collecting and forwarding knowledge regarding potential new customers or customer trends
Requirements:
- Excellent communication skills with a customer-oriented approach
- Is accurate and focused, has strong communicative capabilities, has knowledge of transportations means and all administrative processes, good selling techniques
- Higher vocational education level (equivalent to Dutch MBO / MBO+ level)
- Language skills both verbal and in writing in English and Spanish OR Rumanian(additional languages are a plus)
- Willing to work in shifts 07:00-20:00 and weekend (1x per 6 weeks)
- You are living in the area of Maastricht-Airport (NL)
Offer:
Our client offers an international, multicultural work environment, where teamwork is encouraged and individual efforts are supported. It is a dynamic work environment in every sense of the word. Primary and secondary benefits are competitive.
If you need more information about this job opportunity, please call Lenny Gerards at 046-2077010. Do you want more information about us? Please feel free to look at www.flexibilitylimburg.nl
