12 nov 2020
Customer Service Representative Dutch/English
| Branche | Zie onder |
| Dienstverband | Uitzenden en detacheren |
| Uren | 32 - 40 uur |
| Locatie | Enschede |
| Opleidingsniveau | HAVO / VWO |
| Organisatie | Timing Recruitment Center |
| Contactpersoon |
Timing Recruitment Center |
Informatie
Bedrijfsomschrijving
The contact center is a young, open and innovative organization.
It provides high-quality service to European customers (consumers and professionals) of leading electronics producers.
For instance: technical support for tablets, monitors, televisions, routers, etc.
A Customer Service Representative (CSR) at Xtrasource is responsible for the handling of technical customer contacts for a variety of products (mainly inbound), via different communication channels. He/she gives information in a practical and clear manner within the set parameters. The CSR also answers questions concerning specific procedures and services.
The main tasks of a CSR are:- In a correct, customer friendly and efficient manner answer and/or solve technical questions or problems posed by customers via telephone or email.
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.- Provide good customer service with the aid of high quality technical knowledge and the technical knowledge gained from the internal training and support systems.- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
- Speaks and writes fluently Dutch and good English. Speaking another third European language is a plus.- A high Interest in Consumer Electronics, Networking architecture, Computer Hardware and/or Software (technical test is part of the selection procedure).
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
- Minimum of MBO (vocational) work and thinking level.
- Communicative and service orientated.
- Highly accurate and analytical skills.
An enthusiastic, internationally orientated work environment, high quality training programs and good career opportunities.
The contact center is a young, open and innovative organization.
It provides high-quality service to European customers (consumers and professionals) of leading electronics producers.
For instance: technical support for tablets, monitors, televisions, routers, etc.
Functieomschrijving
A Customer Service Representative (CSR) at Xtrasource is responsible for the handling of technical customer contacts for a variety of products (mainly inbound), via different communication channels. He/she gives information in a practical and clear manner within the set parameters. The CSR also answers questions concerning specific procedures and services.
The main tasks of a CSR are:- In a correct, customer friendly and efficient manner answer and/or solve technical questions or problems posed by customers via telephone or email.
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.- Provide good customer service with the aid of high quality technical knowledge and the technical knowledge gained from the internal training and support systems.- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
Functie-eisen
- Speaks and writes fluently Dutch and good English. Speaking another third European language is a plus.- A high Interest in Consumer Electronics, Networking architecture, Computer Hardware and/or Software (technical test is part of the selection procedure).
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
- Minimum of MBO (vocational) work and thinking level.
- Communicative and service orientated.
- Highly accurate and analytical skills.
Arbeidsvoorwaarden
An enthusiastic, internationally orientated work environment, high quality training programs and good career opportunities.
Omschrijving
Bedrijfsomschrijving
The contact center is a young, open and innovative organization.
It provides high-quality service to European customers (consumers and professionals) of leading electronics producers.
For instance: technical support for tablets, monitors, televisions, routers, etc.
A Customer Service Representative (CSR) at Xtrasource is responsible for the handling of technical customer contacts for a variety of products (mainly inbound), via different communication channels. He/she gives information in a practical and clear manner within the set parameters. The CSR also answers questions concerning specific procedures and services.
The main tasks of a CSR are:- In a correct, customer friendly and efficient manner answer and/or solve technical questions or problems posed by customers via telephone or email.
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.- Provide good customer service with the aid of high quality technical knowledge and the technical knowledge gained from the internal training and support systems.- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
- Speaks and writes fluently Dutch and good English. Speaking another third European language is a plus.- A high Interest in Consumer Electronics, Networking architecture, Computer Hardware and/or Software (technical test is part of the selection procedure).
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
- Minimum of MBO (vocational) work and thinking level.
- Communicative and service orientated.
- Highly accurate and analytical skills.
An enthusiastic, internationally orientated work environment, high quality training programs and good career opportunities.
The contact center is a young, open and innovative organization.
It provides high-quality service to European customers (consumers and professionals) of leading electronics producers.
For instance: technical support for tablets, monitors, televisions, routers, etc.
Functieomschrijving
A Customer Service Representative (CSR) at Xtrasource is responsible for the handling of technical customer contacts for a variety of products (mainly inbound), via different communication channels. He/she gives information in a practical and clear manner within the set parameters. The CSR also answers questions concerning specific procedures and services.
The main tasks of a CSR are:- In a correct, customer friendly and efficient manner answer and/or solve technical questions or problems posed by customers via telephone or email.
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.- Provide good customer service with the aid of high quality technical knowledge and the technical knowledge gained from the internal training and support systems.- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
Functie-eisen
- Speaks and writes fluently Dutch and good English. Speaking another third European language is a plus.- A high Interest in Consumer Electronics, Networking architecture, Computer Hardware and/or Software (technical test is part of the selection procedure).
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
- Minimum of MBO (vocational) work and thinking level.
- Communicative and service orientated.
- Highly accurate and analytical skills.
Arbeidsvoorwaarden
An enthusiastic, internationally orientated work environment, high quality training programs and good career opportunities.
