12 nov 2020
Customer Service Representative - Dutch & French
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | Maastricht |
| Opleidingsniveau | Zie onder |
| Organisatie | people-s-place GmbH |
| Contactpersoon | Zie onder |
Informatie
Description: Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Our client is currently seeking to hire a Customer Service Representative with Dutch and French (m/f/d) in Maastricht.
Description and responsibilities
The customer service department serves all European customers and prospective customers by handling all inquiries and complaints. All inquiries and complaints are handled by telephone, mail, fax, or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics, and general company-related inquiries.As a Customer Service Representative (m/f) you are the most important interface between the customer and the organization. You ensure that customer concerns and inquiries are dealt with adequately. You manage the services to customers and transfer product knowledge. Requirements: Higher vocational educationFluency in Dutch, French and in EnglishGood written and verbal skillsAdvanced negotiation skillsComputer literacyVery good knowledge of geography and culture from the country/ies you are applying forExperience in customer careGood understanding of customer satisfactionTeam playerOpen-minded to a diversity of culturesAbility to prioritize, analyze, plan and coordinate on high volumesMulti-tasking is not a problem for you Offer: Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costsCollective health insurance at discounted ratesPension planResult-oriented bonus (variable payment) and shift bonusHoliday allowanceTransportation plan: free bike every 3 years or; free public transport or; contribution to fuel costsAn extensive initial training at the beginning and a follow-up buddy programGreat chances for your personal and professional development
Description and responsibilities
The customer service department serves all European customers and prospective customers by handling all inquiries and complaints. All inquiries and complaints are handled by telephone, mail, fax, or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics, and general company-related inquiries.As a Customer Service Representative (m/f) you are the most important interface between the customer and the organization. You ensure that customer concerns and inquiries are dealt with adequately. You manage the services to customers and transfer product knowledge. Requirements: Higher vocational educationFluency in Dutch, French and in EnglishGood written and verbal skillsAdvanced negotiation skillsComputer literacyVery good knowledge of geography and culture from the country/ies you are applying forExperience in customer careGood understanding of customer satisfactionTeam playerOpen-minded to a diversity of culturesAbility to prioritize, analyze, plan and coordinate on high volumesMulti-tasking is not a problem for you Offer: Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costsCollective health insurance at discounted ratesPension planResult-oriented bonus (variable payment) and shift bonusHoliday allowanceTransportation plan: free bike every 3 years or; free public transport or; contribution to fuel costsAn extensive initial training at the beginning and a follow-up buddy programGreat chances for your personal and professional development
Omschrijving
Description: Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Our client is currently seeking to hire a Customer Service Representative with Dutch and French (m/f/d) in Maastricht.
Description and responsibilities
The customer service department serves all European customers and prospective customers by handling all inquiries and complaints. All inquiries and complaints are handled by telephone, mail, fax, or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics, and general company-related inquiries.As a Customer Service Representative (m/f) you are the most important interface between the customer and the organization. You ensure that customer concerns and inquiries are dealt with adequately. You manage the services to customers and transfer product knowledge. Requirements: Higher vocational educationFluency in Dutch, French and in EnglishGood written and verbal skillsAdvanced negotiation skillsComputer literacyVery good knowledge of geography and culture from the country/ies you are applying forExperience in customer careGood understanding of customer satisfactionTeam playerOpen-minded to a diversity of culturesAbility to prioritize, analyze, plan and coordinate on high volumesMulti-tasking is not a problem for you Offer: Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costsCollective health insurance at discounted ratesPension planResult-oriented bonus (variable payment) and shift bonusHoliday allowanceTransportation plan: free bike every 3 years or; free public transport or; contribution to fuel costsAn extensive initial training at the beginning and a follow-up buddy programGreat chances for your personal and professional development
Description and responsibilities
The customer service department serves all European customers and prospective customers by handling all inquiries and complaints. All inquiries and complaints are handled by telephone, mail, fax, or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics, and general company-related inquiries.As a Customer Service Representative (m/f) you are the most important interface between the customer and the organization. You ensure that customer concerns and inquiries are dealt with adequately. You manage the services to customers and transfer product knowledge. Requirements: Higher vocational educationFluency in Dutch, French and in EnglishGood written and verbal skillsAdvanced negotiation skillsComputer literacyVery good knowledge of geography and culture from the country/ies you are applying forExperience in customer careGood understanding of customer satisfactionTeam playerOpen-minded to a diversity of culturesAbility to prioritize, analyze, plan and coordinate on high volumesMulti-tasking is not a problem for you Offer: Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costsCollective health insurance at discounted ratesPension planResult-oriented bonus (variable payment) and shift bonusHoliday allowanceTransportation plan: free bike every 3 years or; free public transport or; contribution to fuel costsAn extensive initial training at the beginning and a follow-up buddy programGreat chances for your personal and professional development
