Customer Service- /Transport Specialist
Branche | Zie onder |
Dienstverband | Zie onder |
Uren | Zie onder |
Locatie | Venlo |
Opleidingsniveau | Zie onder |
Organisatie | Suc6! Recruitment & Interim Solutions. |
Contactpersoon | Zie onder |
Informatie
For a fast-growing international company, we are looking for a Customer Service- /Transport Specialist. The company is located in Venlo and is one of the world's leading companies in medical devices.
Your work:
- Overseeing and coordinating the customer service activities to meet goals, quality and Customer needs- objectives while setting and/or prioritizing tactical issues, and evaluations based on Customer demands/trends/needs
- Provides first-class customer service towards customers
- Interaction with European customer care in regards to mode of transport and order handling
- Support and execute the logistics in accordance with customer SLA
- Contact with carriers/drivers regarding shipments on a daily base
- Order management and transport bookings for outgoing shipments
- Follow up on inbound shipments
- Emergency shipment handling
- Follow up on Transportation related customer comments
- Reporting towards customers and other stakeholders
- Communication; Contact person for customer service departments regarding outstanding sales orders, pending shipments and any other relevant inquiries
- Escalation handling
- Application of business rules
- Preparation of relevant documentation
- Interact with Supply Chain for inventory availability
- Interact with responsible functions to ensure right allocation decisions are taken
- Support tactical issues with forwarders, customer service, and customers
- Reporting towards Customer Service, Purchasing, Plants, LRD’s and selling divisions
- Will manage equipment and workload/capacity to meet the Customer's needs
- Uses independent judgment to ensure the right allocation decisions are taken
- Intermediate/Bachelor education (preferably in Logistics)
- Proven experience in an international logistics or customer service environment
- Basic knowledge of International trade
- Experience in Distribution processes
- Oracle/SAP or similar ERP system / MS Office
- Service minded, Hands-on, Proactive and good Communications skills
- A drive for continuous improvements is a must
- Structured, tidy and precise
- A direct contract
- Good salary based on your expierence
- Great career possibilities with meaningful growth opportunities
- 10% bonus opportunity
- 8,5% holiday allowance
- 27 vacation days
- Travel allowance
- Subsidized lunch
- Discount on gym membership and bicycle
Interested in this job? Then click on the application button or send your resume to r.vdborst@suc6recruitment.nl or contact Rene on 06 - 1881 7501.
Despite of the corona crisis, applying for a job at Suc6! Recruitment is possible. Together we can easily get in touch online using Skype, Zoom or Whatsapp.
Is this not exactly what you are looking for? Then contact us to come and drink a cup of coffee or view our other vacancies. Do you know anyone for this role? Send an e-mail right away and have a chance to win € 200. View the conditions.
Never miss new vacancies? Then follow our LinkedIn company page for career advice, tips and vacancies.
Omschrijving
For a fast-growing international company, we are looking for a Customer Service- /Transport Specialist. The company is located in Venlo and is one of the world's leading companies in medical devices.
Your work:
- Overseeing and coordinating the customer service activities to meet goals, quality and Customer needs- objectives while setting and/or prioritizing tactical issues, and evaluations based on Customer demands/trends/needs
- Provides first-class customer service towards customers
- Interaction with European customer care in regards to mode of transport and order handling
- Support and execute the logistics in accordance with customer SLA
- Contact with carriers/drivers regarding shipments on a daily base
- Order management and transport bookings for outgoing shipments
- Follow up on inbound shipments
- Emergency shipment handling
- Follow up on Transportation related customer comments
- Reporting towards customers and other stakeholders
- Communication; Contact person for customer service departments regarding outstanding sales orders, pending shipments and any other relevant inquiries
- Escalation handling
- Application of business rules
- Preparation of relevant documentation
- Interact with Supply Chain for inventory availability
- Interact with responsible functions to ensure right allocation decisions are taken
- Support tactical issues with forwarders, customer service, and customers
- Reporting towards Customer Service, Purchasing, Plants, LRD’s and selling divisions
- Will manage equipment and workload/capacity to meet the Customer's needs
- Uses independent judgment to ensure the right allocation decisions are taken
- Intermediate/Bachelor education (preferably in Logistics)
- Proven experience in an international logistics or customer service environment
- Basic knowledge of International trade
- Experience in Distribution processes
- Oracle/SAP or similar ERP system / MS Office
- Service minded, Hands-on, Proactive and good Communications skills
- A drive for continuous improvements is a must
- Structured, tidy and precise
- A direct contract
- Good salary based on your expierence
- Great career possibilities with meaningful growth opportunities
- 10% bonus opportunity
- 8,5% holiday allowance
- 27 vacation days
- Travel allowance
- Subsidized lunch
- Discount on gym membership and bicycle
Interested in this job? Then click on the application button or send your resume to r.vdborst@suc6recruitment.nl or contact Rene on 06 - 1881 7501.
Despite of the corona crisis, applying for a job at Suc6! Recruitment is possible. Together we can easily get in touch online using Skype, Zoom or Whatsapp.
Is this not exactly what you are looking for? Then contact us to come and drink a cup of coffee or view our other vacancies. Do you know anyone for this role? Send an e-mail right away and have a chance to win € 200. View the conditions.
Never miss new vacancies? Then follow our LinkedIn company page for career advice, tips and vacancies.