Customer Service- /Transport Specialist

For a fast-growing international company, we are looking for a Customer Service- /Transport Specialist. The company is located in Venlo and is one of the world's leading companies in medical devices. 

 Your work:

• Overseeing and coordinating the customer service activities to meet goals, quality and Customer needs- objectives while setting and/or prioritizing tactical issues, and evaluations based on Customer demands/trends/needs
• Provides first-class customer service towards customers
• Interaction with European customer care in regards to mode of transport and order handling 
• Support and execute the logistics in accordance with customer SLA
• Contact with carriers/drivers regarding shipments on a daily base
• Order management and transport bookings for outgoing shipments
• Follow up on inbound shipments
• Emergency shipment handling
• Follow up on Transportation related customer comments
• Reporting towards customers and other stakeholders
• Communication; Contact person for customer service departments regarding outstanding sales orders, pending shipments and any other relevant inquiries
• Escalation handling
• Application of business rules
• Preparation of relevant documentation
• Interact with Supply Chain for inventory availability
• Interact with responsible functions to ensure right allocation decisions are taken
• Support tactical issues with forwarders, customer service, and customers
• Reporting towards Customer Service, Purchasing, Plants, LRD’s and selling divisions
• Will manage equipment and workload/capacity to meet the Customer's needs
• Uses independent judgment to ensure the right allocation decisions are taken

• Intermediate/Bachelor education (preferably in Logistics) 
• Proven experience in an international logistics or customer service environment 
• Basic knowledge of International trade 
• Experience in Distribution processes 
• Oracle/SAP or similar ERP system / MS Office 
• Service minded, Hands-on, Proactive and good Communications skills
• A drive for continuous improvements is a must 
• Structured, tidy and precise     

• A direct contract 
• Good salary based on your expierence 
• Great career possibilities with meaningful growth opportunities 
• 10% bonus opportunity
• 8,5% holiday allowance
• 27 vacation days
• Travel allowance
• Subsidized lunch 
• Discount on gym membership and bicycle 

Interested in this job? Then click on the application button or send your resume to r.vdborst@suc6recruitment.nl or contact Rene on 06 - 1881 7501.

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