Flex - Technical Service Representative CPM German

The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler's Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers' mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That's why we live the brand's most important promise: "The best or nothing".

The Critical Parts Management Department is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and retailers. As a Logistic Service Representative, your tasks & responsibilities are:

• resolving incoming support requests, incidents and problems for all Mercedes-Benz business units (passenger cars, vans and trucks) in German & English;
• appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system);
• identifying, escalating or resolving issues related to bottleneck parts were necessary.

• Very good knowledge of German and English, both written and spoken;
• Good written and verbal skills;
• Good understanding of customer satisfaction;
• Ability to understand interactions between demand and supply in the logistics chain;
• Computer literacy;
• Open-minded to a diversity of cultures;
• Minimum availability of 15h per week (except in case of exams for students).

• Hourly wage: 10,32 euro gross;
• Yearly holiday allowance: 8,33% of annual gross salary;
• Competitive performance based salary growth;
• Pension plan (after 26 weeks of employment);
• 200 paid vacation hours (based on full time employment);

• Interim contract on weekly basis, accoring to Dutch legislation;
• Flexible shift system Monday-Sunday, with day, evening and weekend shifts.
• Minimum amount of 15 hours a week (except in case of exams for students);
• Start date: the first working day of each month;

• An extensive 4-week initial training and a follow-up buddy program subsequently;
• Company restaurant with healthy and diverse lunch options;
• Company barista with special drinks and pastries like fresh Croissants and Donuts during your coffee breaks;
• A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!