Logistic Launch Specialist II

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler's Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers' mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That's why we live the brand's most important promise: "The best or nothing".

The Logistic Specialist acts within a Logistic or Technical department on high level specialist tasks and reports directly to the Technical Operations Manager. Main responsibility is Coordination of Initial Stock and Service availability for launches of new models and/or Facelifts for all the Markets Worldwide as well as technical reviews for Launch Parts. All this with a lot of focus on best Quality of Service and Customer Experience.

Task & Responsibilities

• Safeguard (own) Knowledge of Processes, Tools and Systems MBCAC/GLC to the most current level within supported services.
• Actively create and ensure up-to-date documentation on Knowledge and Processes.
• Efficient and Effective Planning of own Activities in order to safeguard SLA's and Deadlines.
• Ensure timely and regular communication of the Goods Baskets to the internal-/external Business Partners Worldwide conform Professional Communication Standards. Analyse, Monitor availability of the Goods Basket Parts on a regular base and report Quality Standards and KPI's to Management Level/
• Deliver High Performance on Quality, KPI's and Customer Experience in a Key Account function for multiple Markets
• Conduct Technical reviews for Launch related Parts.
• Support in Projects and able to lead work packages (track/communicate status and act on deadlines).
• Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
• Pro-actively identify and signal quality improvements and efficiency gained within supported services

• Technical background and/or professional experience in Automotive Industry
• Advanced knowledge of the car trade and technology
• Technical knowledge of Daimler products and related Spare Parts is an advantage
• Fluent level in English, German, written and spoken
• Highly professional and consistent communication skills
• Ability to manage complexity under high pressure and stress
• Strategic, progressive and out of the box thinking, think in solutions not problems
• Demonstrate Independent working, taking Responsibility and accountability in daily work
• Demonstrate active attitude in own development in Knowledge and Skills
• Strongly oriented to Customer's Satisfaction and Quality of Service
• Excellent tracking and Analytical skills, process-oriented and strategic thinking (Excel/Access)
• Flexibility is needed

• Technical background and/or professional experience in Automotive Industry
• Advanced knowledge of the car trade and technology
• Technical knowledge of Daimler products and related Spare Parts is an advantage
• Fluent level in English, German, written and spoken
• Highly professional and consistent communication skills
• Ability to manage complexity under high pressure and stress
• Strategic, progressive and out of the box thinking, think in solutions not problems
• Demonstrate Independent working, taking Responsibility and accountability in daily work
• Demonstrate active attitude in own development in Knowledge and Skills
• Strongly oriented to Customer's Satisfaction and Quality of Service
• Excellent tracking and Analytical skills, process-oriented and strategic thinking (Excel/Access)
• Flexibility is needed

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
• 200 vacation hours (based on full time employment)
• Holiday allowance: 8% of annual salary
• Competitive performance based salary growth
• Result oriented bonuses
• Collective health insurance at discounted rates
• Pension plan
• Transportation plan: free bike every 3 years or free public transport or contribution to fuel costs
• A "tailor made" individual development plan

Please use the "apply" button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

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