Medical information associate Rotterdam area

Jouw baanDo you have a Master?s degree in the field of biomedical science and are you looking for a new challenge? Then we might have the opportunity that you?ve been looking for! Manpower is looking for a medical information associate who is fluent in both Dutch and English. You will not only get a varied position within an internationally respected company, but also a gross salary of ?2.800 euro per month and pension accrual. What are you waiting for? Apply today!Employment agency Manpower is looking for a medical information associate in for a pharmaceutical company in Capelle aan den IJssel (near Rotterdam).?Working activitiesAs a medical information associate (MIA) you provide technical and medical information with high quality customer service in both Dutch and English. You research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.Documenting the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelinesIdentify and record, or triage to responsible designee, adverse events and product quality complaints as well as process fulfillmentEnsuring continuity and quality of service for customers across all countries of cover by supporting Operations Supervisor and relevant MI colleaguesIdentifying continuous improvement (CI) opportunities to improve processes and take an active role in implementation of said improvementsProviding training and support to other team members if necessaryWhat?s in it for you?A gross salary of?2.800 euro per monthReimbursement of travel expenses of?0.19 euro per kilometrePension accrual via Manpower after?26 weeks of?work??A full-time job for 40 hours a weekTemporary employment contract for 12 months?Free access to E-learning platform Studytube via Manpower??Jouw werkplekAbout the company?Your new employer is an international pharmaceutical company near Rotterdam. Your department, Medical Information (MI), is a customer-focused group that is responsible for handling and responding to unsolicited medical inquiries regarding the?products and devices, from customers that include consumers, healthcare professionals (HCPs) and internal colleagues.??Due to corona you will be working from home. The training process will take place remotely via Webex.At the moment we are not able to provide you with information about the organization. We will give you more information at a later stage of the application process.?Working hoursThe working hours for this position are between 8.00 and 18.00 hours.?You may be required to work occasional bank holidays. You may be required to work hours outside of the normal local working hours.Jouw profielJob requirementsAt least one year of experience with medical writing and/or in the field of customer service?A Bachelor of Science degree or higher?in a science or health-related field?Excellent command of the English and Dutch language in speech and writing as you will have contact with both Dutch and English customersAvailability for 40 hours per weekAbility to work independently, prioritize and manage multiple tasks whilst meeting deadlinesLiving in or near Capelle aan den IJssel, Rotterdam or Gouda is a bonus, but not mandatory!??Do you recognize yourself in this profile? Apply online via the?solliciteer direct? button.?How to applyApply online using the?Solliciteer direct? button??Fill in the questionnaire that appears directly after logging in and adding a short cover letter??Manpower contacts you for a phone or live interview??Possibly, an interview will be scheduled at our client??