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203.051 vacatures

2 nov 2020

Senior LEAN Consulant

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Locatie Maastricht
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Organisatie Mercedes-Benz Customer Assistance Center Maastricht
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Informatie

The organisation

Within OC3, the (senior) LEAN Consultant is part of the Business Standards & Training team.

This team has a leading role in qualifying the Customer Contact Center's (CCC) worldwide by providing training, a knowledge management solution including customer self-help, quality management, and lean processes. Standardization, simplification, innovation & qualification are of key importance in this department.

Using principles of LEAN/Six-Sigma, you are required to make a valuable contribution to continuous improvement at MBCAC as well as at the other CCCs around the world. As the Senior LEAN Consultant you initiate & drive forward the implementation of LEAN initiatives, next to taking a leading role in the execution of these initiatives.

Also, you establish & lead continuous improvement projects. Another important aspect of the job is to consult relevant stakeholders & business partners for making use of the LEAN philosophy & strengthening the continuous improvement mindset.

Being part of OC3, you manage a large variety of stakeholders within the MBCAC, in the Daimler organization, and at involved third parties worldwide

The function

What are your tasks?
- Promote LEAN Management philosophy & instruments in the organization
- Act as a change agent within the organization, taking a leading role in establishing continuous improvement (CIP) projects & initiatives
- Give professional & methodological advice to relevant stakeholders regarding continuous improvement and the use of LEAN/Six Sigma
- Initiate, plan and implement LEAN initiatives & across the organization
- Establish & lead continuous improvement projects following scientific methods (PDCA / DMAIC)
- Adhering to standard MBCAC project management methodology & PMO principles
- Where relevant, act as a LEAN consultant within other MBCAC strategic projects & initiatives
- Act as a LEAN consultant & sparring partner for relevant line business partners
- Establish and manage relationships with all related stakeholders (internal & external)
- Serve as project/initiative lead, which includes: assembling task teams, setting deadlines, assigning responsibilities, monitoring programs, and summarizing the progress of all projects
- Delegate project tasks based on project members' strengths, skill-sets, and experience levels (in alignment with line management)
- Serve as a mentor and coach for the development of (junior) LEAN Specialists

Requirements

Who are you?
- University degree / Academic level of working and thinking
- Minimum 5 years of experience in the area of LEAN/Six Sigma
- Proven track record of successful (LEAN/Six Sigma ) project delivery and working with project teams
- Advanced education in the area of LEAN/Six Sigma; minimum LEAN Six-Sigma Black Belt certification
- Experience with project management and use of related methodologies (e.g. PRINCE2)
- Effective in stakeholder management; able to interact with a large variety of stakeholders
- Independent actor as well as a strong team player
- Experienced & self-confident in presenting to different types of audiences
- Strong (informal) leadership skills
- Effective in getting the best out of people; maximizing the contribution of people involved in LEAN initiatives/projects
- Advanced time management and analytical skills
- Able to create innovative solutions to problems
- Solid organizational skills
- Excellent English written and verbal communication skills (German is a plus)
- Extensive knowledge of Microsoft Office
- Enjoys working in a dynamic, multicultural environment
- Willingness to travel for work when required
- Affinity with Mercedes-Benz (vehicles & technologies)

We offer

What do we offer you?

You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary.

Furthermore, a collective health insurance at discounted rates, development opportunities, a result-oriented bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.

In addition, we offer a comprehensive relocation package.

The procedure

Are you interested in the next step?

Does this role fit your expectations for a new challenge in LEAN within Mercedes-Benz, then please use the "apply" button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to the vacancy until November 20, 2020.

For more information about this vacancy please contact Manon Gosler-Bongaerts:

manon.gosler-bongaerts@daimler.com

Please follow the application process described in the vacancy text. For privacy reasons we cannot accept your application by email.

Omschrijving

The organisation

Within OC3, the (senior) LEAN Consultant is part of the Business Standards & Training team.

This team has a leading role in qualifying the Customer Contact Center's (CCC) worldwide by providing training, a knowledge management solution including customer self-help, quality management, and lean processes. Standardization, simplification, innovation & qualification are of key importance in this department.

Using principles of LEAN/Six-Sigma, you are required to make a valuable contribution to continuous improvement at MBCAC as well as at the other CCCs around the world. As the Senior LEAN Consultant you initiate & drive forward the implementation of LEAN initiatives, next to taking a leading role in the execution of these initiatives.

Also, you establish & lead continuous improvement projects. Another important aspect of the job is to consult relevant stakeholders & business partners for making use of the LEAN philosophy & strengthening the continuous improvement mindset.

Being part of OC3, you manage a large variety of stakeholders within the MBCAC, in the Daimler organization, and at involved third parties worldwide

The function

What are your tasks?
- Promote LEAN Management philosophy & instruments in the organization
- Act as a change agent within the organization, taking a leading role in establishing continuous improvement (CIP) projects & initiatives
- Give professional & methodological advice to relevant stakeholders regarding continuous improvement and the use of LEAN/Six Sigma
- Initiate, plan and implement LEAN initiatives & across the organization
- Establish & lead continuous improvement projects following scientific methods (PDCA / DMAIC)
- Adhering to standard MBCAC project management methodology & PMO principles
- Where relevant, act as a LEAN consultant within other MBCAC strategic projects & initiatives
- Act as a LEAN consultant & sparring partner for relevant line business partners
- Establish and manage relationships with all related stakeholders (internal & external)
- Serve as project/initiative lead, which includes: assembling task teams, setting deadlines, assigning responsibilities, monitoring programs, and summarizing the progress of all projects
- Delegate project tasks based on project members' strengths, skill-sets, and experience levels (in alignment with line management)
- Serve as a mentor and coach for the development of (junior) LEAN Specialists

Requirements

Who are you?
- University degree / Academic level of working and thinking
- Minimum 5 years of experience in the area of LEAN/Six Sigma
- Proven track record of successful (LEAN/Six Sigma ) project delivery and working with project teams
- Advanced education in the area of LEAN/Six Sigma; minimum LEAN Six-Sigma Black Belt certification
- Experience with project management and use of related methodologies (e.g. PRINCE2)
- Effective in stakeholder management; able to interact with a large variety of stakeholders
- Independent actor as well as a strong team player
- Experienced & self-confident in presenting to different types of audiences
- Strong (informal) leadership skills
- Effective in getting the best out of people; maximizing the contribution of people involved in LEAN initiatives/projects
- Advanced time management and analytical skills
- Able to create innovative solutions to problems
- Solid organizational skills
- Excellent English written and verbal communication skills (German is a plus)
- Extensive knowledge of Microsoft Office
- Enjoys working in a dynamic, multicultural environment
- Willingness to travel for work when required
- Affinity with Mercedes-Benz (vehicles & technologies)

We offer

What do we offer you?

You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary.

Furthermore, a collective health insurance at discounted rates, development opportunities, a result-oriented bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.

In addition, we offer a comprehensive relocation package.

The procedure

Are you interested in the next step?

Does this role fit your expectations for a new challenge in LEAN within Mercedes-Benz, then please use the "apply" button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. You can respond to the vacancy until November 20, 2020.

For more information about this vacancy please contact Manon Gosler-Bongaerts:

manon.gosler-bongaerts@daimler.com

Please follow the application process described in the vacancy text. For privacy reasons we cannot accept your application by email.

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