16 nov 2020
Service Desk Technician
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | |
| Opleidingsniveau | Zie onder |
| Organisatie | ERICSSON TELECOMMUNICATIE B.V. |
| Contactpersoon | Zie onder |
Informatie
Creates and handles from reception until closure the Trouble Tickets and Customer Complaints from Customer Care, pushing for restoration within SLA time
Qualifications
Please apply with your CV and cover letter by the 'apply' button below.
Please use "Qreer.com" as reference in your application.
- Creates and handles from reception until closure the Trouble Tickets and Customer Complaints from Customer Care, pushing for restoration within SLA time
- Works with the applications for trouble ticket management and work orders
- Dispatches work orders to the Field Engineers and follows-up until closure, including site access management
- Manages the spare parts stocks, keeping track of their quantity, location and functionality
- Administrates change requests from the customers
- Produces reports
- Is able to deal with mapping apps
- Interacts with other Engineers or Technicians, customer technical staff and other groups within Service Delivery organization
- 24/7 activity within GNOC, working in day&night shifts
Qualifications
- Bachelor degree in Telecom or IT
- 2G and 3G network knowledge
- Use of IT tools
- Background in Telecom or Telecom Services and Support is a plus
- Good knowledge of a second foreign language, apart form English, is an advantage.
- Ability to manage a large and variable work load, ensuring timely and accurate completion of assigned work
- Good communication skills, both in speaking and writing
- Perseverant and Customer oriented
- Accurate and with a good eye for the details
Please apply with your CV and cover letter by the 'apply' button below.
Please use "Qreer.com" as reference in your application.
Omschrijving
Creates and handles from reception until closure the Trouble Tickets and Customer Complaints from Customer Care, pushing for restoration within SLA time
Qualifications
Please apply with your CV and cover letter by the 'apply' button below.
Please use "Qreer.com" as reference in your application.
- Creates and handles from reception until closure the Trouble Tickets and Customer Complaints from Customer Care, pushing for restoration within SLA time
- Works with the applications for trouble ticket management and work orders
- Dispatches work orders to the Field Engineers and follows-up until closure, including site access management
- Manages the spare parts stocks, keeping track of their quantity, location and functionality
- Administrates change requests from the customers
- Produces reports
- Is able to deal with mapping apps
- Interacts with other Engineers or Technicians, customer technical staff and other groups within Service Delivery organization
- 24/7 activity within GNOC, working in day&night shifts
Qualifications
- Bachelor degree in Telecom or IT
- 2G and 3G network knowledge
- Use of IT tools
- Background in Telecom or Telecom Services and Support is a plus
- Good knowledge of a second foreign language, apart form English, is an advantage.
- Ability to manage a large and variable work load, ensuring timely and accurate completion of assigned work
- Good communication skills, both in speaking and writing
- Perseverant and Customer oriented
- Accurate and with a good eye for the details
Please apply with your CV and cover letter by the 'apply' button below.
Please use "Qreer.com" as reference in your application.
