Sr Tech Support Engineer (B2B) & Tech Lead - Temporary
| Branche | auto's, motoren en (brom)fietsen |
| Dienstverband | Uitzenden en detacheren |
| Uren | 32 - 40 uur |
| Locatie | Amsterdam |
| Opleidingsniveau | HBO / bachelor |
| Organisatie | independent recruiters |
| Contactpersoon |
Wattel |
Informatie
We are looking for a temporary Sr Tech Support Engineer & Tech Lead for a six month assignment at one of the most well known fashion companies based in Amsterdam.
Are you experienced in providing tech support on a wide range of digital and tech domains, and do you know what it takes to provide leadership to colleagues and stakeholders? Then get in touch with me now!
As Senior Tech Support Engineer and Tech Lead you will be part of the Technology team. This team aims to become a driving force in the organization for technology strategies & tools that enable the company's growth and create ever increasing value for the end-user, whether it's the organization, the employees, the customers or consumers.
As a Senior Tech Support Engineer, you will support the Digital Selling Environment of he organization. With a strong technical background but more importantly, showing top of the line customer centered support to satisfy the customer. You go the extra mile and are not afraid to work and challenge third line teams and other stakeholders to get the solution for the customer. In the team, a high maturity level is expected, bringing the team to the next level.
Apart from regular Technical Support you are also involved in reporting, looking for opportunities within the team/environment to improve. Leading meetings and giving presentations will also be a big part of your responsibility. High stakeholder management skills are therefore required. Technically, a strong understanding of infrastructure, network and data security components are needed. Additional focus on "Digital" sales infrastructure, Master data, SAP processes and seasonal driven aspects of the domain. You can inspire others, build bridges and you are a strategic thinker.
You will:
- Support end-users through multiple contact channels.
- Collaborate closely with the Head of Support to translating priorities in to the team.
- Support mainly digital selling colleagues and might also work with office and/or retail colleagues.
- Be responsible for the end-to-end incident management process.
- Take ownership of incidents through their lifecycle bringing meaningful solutions.
- Nurture and shape the relationship with our end-users and drive an exceptional service experience.
- Drive or take part in self-service programs, from user education to customer journey hackathons.
- Collaborate with a variety of subject matter experts.
- Continuously analyze and improve the team's knowledge base.
- Help guide the team through in and outside of selling seasons.
- Work shifts through the week and weekend.
Next to that, as Tech Lead you will have more responsibilities:
- Work with the team to define the solution direction, translating the Product Owner priorities
- Help the team to reduce and align interdependencies across teams
- Work with the team to coordinate events with other teams
- Mentor the rest of your team to grow them cross-functionally
- Mentor team to produce scalable and sustainable solutions
- Liaise with other tech leads, architects, communities to ensure appropriate transfer and spread of knowledge
- The ideal balance is 80/20 - 80% of your time is spent delivering value as an engineer, 20% is spent on pure scrum tech lead related tasks (e.g. alignment meetings)
A challenging 6 month position, salary is between 3200-3500 euro per month.
Omschrijving
We are looking for a temporary Sr Tech Support Engineer & Tech Lead for a six month assignment at one of the most well known fashion companies based in Amsterdam.
Are you experienced in providing tech support on a wide range of digital and tech domains, and do you know what it takes to provide leadership to colleagues and stakeholders? Then get in touch with me now!
As Senior Tech Support Engineer and Tech Lead you will be part of the Technology team. This team aims to become a driving force in the organization for technology strategies & tools that enable the company's growth and create ever increasing value for the end-user, whether it's the organization, the employees, the customers or consumers.
As a Senior Tech Support Engineer, you will support the Digital Selling Environment of he organization. With a strong technical background but more importantly, showing top of the line customer centered support to satisfy the customer. You go the extra mile and are not afraid to work and challenge third line teams and other stakeholders to get the solution for the customer. In the team, a high maturity level is expected, bringing the team to the next level.
Apart from regular Technical Support you are also involved in reporting, looking for opportunities within the team/environment to improve. Leading meetings and giving presentations will also be a big part of your responsibility. High stakeholder management skills are therefore required. Technically, a strong understanding of infrastructure, network and data security components are needed. Additional focus on "Digital" sales infrastructure, Master data, SAP processes and seasonal driven aspects of the domain. You can inspire others, build bridges and you are a strategic thinker.
You will:
- Support end-users through multiple contact channels.
- Collaborate closely with the Head of Support to translating priorities in to the team.
- Support mainly digital selling colleagues and might also work with office and/or retail colleagues.
- Be responsible for the end-to-end incident management process.
- Take ownership of incidents through their lifecycle bringing meaningful solutions.
- Nurture and shape the relationship with our end-users and drive an exceptional service experience.
- Drive or take part in self-service programs, from user education to customer journey hackathons.
- Collaborate with a variety of subject matter experts.
- Continuously analyze and improve the team's knowledge base.
- Help guide the team through in and outside of selling seasons.
- Work shifts through the week and weekend.
Next to that, as Tech Lead you will have more responsibilities:
- Work with the team to define the solution direction, translating the Product Owner priorities
- Help the team to reduce and align interdependencies across teams
- Work with the team to coordinate events with other teams
- Mentor the rest of your team to grow them cross-functionally
- Mentor team to produce scalable and sustainable solutions
- Liaise with other tech leads, architects, communities to ensure appropriate transfer and spread of knowledge
- The ideal balance is 80/20 - 80% of your time is spent delivering value as an engineer, 20% is spent on pure scrum tech lead related tasks (e.g. alignment meetings)
A challenging 6 month position, salary is between 3200-3500 euro per month.
Functie eisen
You are:* Curious about technology and eager to help teams
* Service-driven and solution-oriented
* Empathically and socially skilled
* An agile team player with a user-centric approach
* Willing and eager to learn
* Fluent in English, both verbal and written.
You have:
* A strong background in support and customer services.
* Strong communication skills and an open, bright and enthusiastic personality.
* Experience working in a dynamic environment where customer satisfaction drives success.
* Willingness to improve each day and a positive state of mind.
* Knowledge of iOS, MacOS and Windows.
* Knowledge of Topdesk, Jira or other registration and incident handling tools.
* Knowledge of remote controlling solutions.
* Knowledge of Applications generally used in sales related environments.
* Knowledge of networking infrastructures.
And knowledge of below is a big plus:
* Experience with Lean, Agile and/or ITIL methodology
* Knowledge of wholesale selling processes
* Experience with virtual environments
* Experience with ticketing and collaboration tools such as Slack, Jira, Confluence and/or TopDesk
* Experience with new methodologies like Design Thinking
* Experience in coordinating/mentoring roles.
![Mail deze vacature](mailto:?subject=Vacature "Sr Tech Support Engineer (B2B) & Tech Lead - Temporary" op Staging.joof.nl&body=Sr Tech Support Engineer (B2B) & Tech Lead - Temporary%0D%0A%0D%0A<img src="https://counter.adcourier.com/YmFydHcuOTE2NDEuNTIxOUBpbmRlcGVuZGVudHJlY3J1aXRlcnMuYXBsaXRyYWsuY29t.gif"><p>We are looking for a temporary Sr Tech Support Engineer & Tech Lead for a six month assignment at one of the most well known fashion companies based in Amsterdam. </p><p>Are you experienced in providing tech support on a wide range of digital and tech domains, and do you know what it takes to provide leadership to colleagues and stakeholders? Then get in touch with me now!</p><p>As Senior Tech Support Engineer and Tech Lead you will be part of the Technology team. This team aims to become a driving force in the organization for technology strategies & tools that enable the company's growth and create ever increasing value for the end-user, whether it's the organization, the employees, the customers or consumers.<br /> <br /> As a Senior Tech Support Engineer, you will support the Digital Selling Environment of he organization. With a strong technical background but more importantly, showing top of the line customer centered support to satisfy the customer. You go the extra mile and are not afraid to work and challenge third line teams and other stakeholders to get the solution for the customer. In the team, a high maturity level is expected, bringing the team to the next level.<br /> <br /> Apart from regular Technical Support you are also involved in reporting, looking for opportunities within the team/environment to improve. Leading meetings and giving presentations will also be a big part of your responsibility. High stakeholder management skills are therefore required. Technically, a strong understanding of infrastructure, network and data security components are needed. Additional focus on "Digital" sales infrastructure, Master data, SAP processes and seasonal driven aspects of the domain. You can inspire others, build bridges and you are a strategic thinker.<br /> <br /> You will:</p><ul><li>Support end-users through multiple contact channels.</li><li>Collaborate closely with the Head of Support to translating priorities in to the team.</li><li>Support mainly digital selling colleagues and might also work with office and/or retail colleagues.</li><li>Be responsible for the end-to-end incident management process.</li><li>Take ownership of incidents through their lifecycle bringing meaningful solutions.</li><li>Nurture and shape the relationship with our end-users and drive an exceptional service experience.</li><li>Drive or take part in self-service programs, from user education to customer journey hackathons.</li><li>Collaborate with a variety of subject matter experts.</li><li>Continuously analyze and improve the team's knowledge base.</li><li>Help guide the team through in and outside of selling seasons.</li><li>Work shifts through the week and weekend.</li></ul><p>Next to that, as Tech Lead you will have more responsibilities:</p><ul><li>Work with the team to define the solution direction, translating the Product Owner priorities</li><li>Help the team to reduce and align interdependencies across teams</li><li>Work with the team to coordinate events with other teams</li><li>Mentor the rest of your team to grow them cross-functionally</li><li>Mentor team to produce scalable and sustainable solutions</li><li>Liaise with other tech leads, architects, communities to ensure appropriate transfer and spread of knowledge</li><li>The ideal balance is 80/20 - 80% of your time is spent delivering value as an engineer, 20% is spent on pure scrum tech lead related tasks (e.g. alignment meetings)</li></ul></p><p>A challenging 6 month position, salary is between 3200-3500 euro per month.</p>%0D%0A%0D%0AZie https://staging.joof.nl/vacature-sr-tech-support-engineer-b2b-tech-lead-temporary-amsterdam/){kind=link}