29 okt 2020
Technical Service Engineer - Medical Devices
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | Amsterdam |
| Opleidingsniveau | Zie onder |
| Organisatie | people-s-place GmbH |
| Contactpersoon | Zie onder |
Informatie
Description: Our client is a well-known medical devices company operating in the design, manufacture, worldwide sales, and marketing of innovative noninvasive monitoring solutions. The key to their success is a modern competitive product and motivated workforce that offer innovative solutions to enhance patient outcomes and minimize the cost of care. At the moment they are looking for a Technical Service Engineer (m/f/d) who would be responsible among other things for providing technical support and services, managing customer relationship and service quality, transitioning, and on-boarding new customers and solutions and leading technical investigations.
Description and responsibilities
Providing field and remote support for our client's products, solutions and technology including OEM (Original Equipment Manufacturer) devicesReceiving and responding to telephone calls and emails from end-usersPromptly reporting customer complaints per the requirements defined in our client's Quality SystemSupporting / troubleshooting system problems; including configuring and coordinating with our client, vendors or hospital staff (nursing, doctors maintenance, IT and biomedical) on the support of all component items including such items as cables, routers, access points, bridges, and switchesInitiating repair / replacement of failed and / or defective productsPerforming repairs on customer returned productsPerforming periodic Functional Verification, upgrades and unscheduled service calls as neededProviding technical support to our client's Sales Representatives during pre-sales activitiesAssisting customers in the proper use of our client's products, solutions and technologyIdentifying potential Customer training issues and proposing solutionsFollowing-up to ensure closure of product and training issues to ensure overall customer satisfaction is achievedConveying information from the field regarding product suggestions, improvements and enhancements to Product MarketingImplementing service sales strategiesMonitoring technical support process and procedures and initiating changes to optimize the processManaging and triaging escalations for key customers to ensure proper and timely resolutionAdvocating for customers by identifying improvement opportunities in services and products quality and performance Requirements: Several years of work experience in a similar position in the medical and hospital industryExcellent communication skills (verbal and written) and fluency in EnglishField experience in implementing / troubleshooting medical equipment into the hospital environmentBachelor’s Degree in engineering or biomedical area or similar qualificationAbility to communicate with all areas of the healthcare industryKnowledge of the hospital environment and key personnel within medical care areasIntermediate skills in TCP/IP protocol in an Enterprise environment. CCNA or equivalent a plusIntermediate skills in routing and switching technology and concepts and network systems troubleshooting skillsIntermediate skills in Microsoft Windows, VMware, and Linux operating systemsSelf-starter and "hands-on" individual who enjoys a challenge and is dedicated to getting the job done with minimal support and directionStrong results orientation, positive "can do" attitude, and a sense of urgency to get things doneFlexibility in reacting to new situations and adaptability for working in a new environment and flexibility to frequent travel with little notice requiredAbility to travel both domestically and internationallyAbility to work on a rotating after-hours on-call scheduleAbility to work effectively with cross-functional teamsBeing able to work with and be knowledgeable of biohazard products and procedures Offer: Working in a great, innovative and international company that acts all around the globeIndefinite contract8% holiday allowance25 holidaysCompetitive salary plus company bonus
Description and responsibilities
Providing field and remote support for our client's products, solutions and technology including OEM (Original Equipment Manufacturer) devicesReceiving and responding to telephone calls and emails from end-usersPromptly reporting customer complaints per the requirements defined in our client's Quality SystemSupporting / troubleshooting system problems; including configuring and coordinating with our client, vendors or hospital staff (nursing, doctors maintenance, IT and biomedical) on the support of all component items including such items as cables, routers, access points, bridges, and switchesInitiating repair / replacement of failed and / or defective productsPerforming repairs on customer returned productsPerforming periodic Functional Verification, upgrades and unscheduled service calls as neededProviding technical support to our client's Sales Representatives during pre-sales activitiesAssisting customers in the proper use of our client's products, solutions and technologyIdentifying potential Customer training issues and proposing solutionsFollowing-up to ensure closure of product and training issues to ensure overall customer satisfaction is achievedConveying information from the field regarding product suggestions, improvements and enhancements to Product MarketingImplementing service sales strategiesMonitoring technical support process and procedures and initiating changes to optimize the processManaging and triaging escalations for key customers to ensure proper and timely resolutionAdvocating for customers by identifying improvement opportunities in services and products quality and performance Requirements: Several years of work experience in a similar position in the medical and hospital industryExcellent communication skills (verbal and written) and fluency in EnglishField experience in implementing / troubleshooting medical equipment into the hospital environmentBachelor’s Degree in engineering or biomedical area or similar qualificationAbility to communicate with all areas of the healthcare industryKnowledge of the hospital environment and key personnel within medical care areasIntermediate skills in TCP/IP protocol in an Enterprise environment. CCNA or equivalent a plusIntermediate skills in routing and switching technology and concepts and network systems troubleshooting skillsIntermediate skills in Microsoft Windows, VMware, and Linux operating systemsSelf-starter and "hands-on" individual who enjoys a challenge and is dedicated to getting the job done with minimal support and directionStrong results orientation, positive "can do" attitude, and a sense of urgency to get things doneFlexibility in reacting to new situations and adaptability for working in a new environment and flexibility to frequent travel with little notice requiredAbility to travel both domestically and internationallyAbility to work on a rotating after-hours on-call scheduleAbility to work effectively with cross-functional teamsBeing able to work with and be knowledgeable of biohazard products and procedures Offer: Working in a great, innovative and international company that acts all around the globeIndefinite contract8% holiday allowance25 holidaysCompetitive salary plus company bonus
Omschrijving
Description: Our client is a well-known medical devices company operating in the design, manufacture, worldwide sales, and marketing of innovative noninvasive monitoring solutions. The key to their success is a modern competitive product and motivated workforce that offer innovative solutions to enhance patient outcomes and minimize the cost of care. At the moment they are looking for a Technical Service Engineer (m/f/d) who would be responsible among other things for providing technical support and services, managing customer relationship and service quality, transitioning, and on-boarding new customers and solutions and leading technical investigations.
Description and responsibilities
Providing field and remote support for our client's products, solutions and technology including OEM (Original Equipment Manufacturer) devicesReceiving and responding to telephone calls and emails from end-usersPromptly reporting customer complaints per the requirements defined in our client's Quality SystemSupporting / troubleshooting system problems; including configuring and coordinating with our client, vendors or hospital staff (nursing, doctors maintenance, IT and biomedical) on the support of all component items including such items as cables, routers, access points, bridges, and switchesInitiating repair / replacement of failed and / or defective productsPerforming repairs on customer returned productsPerforming periodic Functional Verification, upgrades and unscheduled service calls as neededProviding technical support to our client's Sales Representatives during pre-sales activitiesAssisting customers in the proper use of our client's products, solutions and technologyIdentifying potential Customer training issues and proposing solutionsFollowing-up to ensure closure of product and training issues to ensure overall customer satisfaction is achievedConveying information from the field regarding product suggestions, improvements and enhancements to Product MarketingImplementing service sales strategiesMonitoring technical support process and procedures and initiating changes to optimize the processManaging and triaging escalations for key customers to ensure proper and timely resolutionAdvocating for customers by identifying improvement opportunities in services and products quality and performance Requirements: Several years of work experience in a similar position in the medical and hospital industryExcellent communication skills (verbal and written) and fluency in EnglishField experience in implementing / troubleshooting medical equipment into the hospital environmentBachelor’s Degree in engineering or biomedical area or similar qualificationAbility to communicate with all areas of the healthcare industryKnowledge of the hospital environment and key personnel within medical care areasIntermediate skills in TCP/IP protocol in an Enterprise environment. CCNA or equivalent a plusIntermediate skills in routing and switching technology and concepts and network systems troubleshooting skillsIntermediate skills in Microsoft Windows, VMware, and Linux operating systemsSelf-starter and "hands-on" individual who enjoys a challenge and is dedicated to getting the job done with minimal support and directionStrong results orientation, positive "can do" attitude, and a sense of urgency to get things doneFlexibility in reacting to new situations and adaptability for working in a new environment and flexibility to frequent travel with little notice requiredAbility to travel both domestically and internationallyAbility to work on a rotating after-hours on-call scheduleAbility to work effectively with cross-functional teamsBeing able to work with and be knowledgeable of biohazard products and procedures Offer: Working in a great, innovative and international company that acts all around the globeIndefinite contract8% holiday allowance25 holidaysCompetitive salary plus company bonus
Description and responsibilities
Providing field and remote support for our client's products, solutions and technology including OEM (Original Equipment Manufacturer) devicesReceiving and responding to telephone calls and emails from end-usersPromptly reporting customer complaints per the requirements defined in our client's Quality SystemSupporting / troubleshooting system problems; including configuring and coordinating with our client, vendors or hospital staff (nursing, doctors maintenance, IT and biomedical) on the support of all component items including such items as cables, routers, access points, bridges, and switchesInitiating repair / replacement of failed and / or defective productsPerforming repairs on customer returned productsPerforming periodic Functional Verification, upgrades and unscheduled service calls as neededProviding technical support to our client's Sales Representatives during pre-sales activitiesAssisting customers in the proper use of our client's products, solutions and technologyIdentifying potential Customer training issues and proposing solutionsFollowing-up to ensure closure of product and training issues to ensure overall customer satisfaction is achievedConveying information from the field regarding product suggestions, improvements and enhancements to Product MarketingImplementing service sales strategiesMonitoring technical support process and procedures and initiating changes to optimize the processManaging and triaging escalations for key customers to ensure proper and timely resolutionAdvocating for customers by identifying improvement opportunities in services and products quality and performance Requirements: Several years of work experience in a similar position in the medical and hospital industryExcellent communication skills (verbal and written) and fluency in EnglishField experience in implementing / troubleshooting medical equipment into the hospital environmentBachelor’s Degree in engineering or biomedical area or similar qualificationAbility to communicate with all areas of the healthcare industryKnowledge of the hospital environment and key personnel within medical care areasIntermediate skills in TCP/IP protocol in an Enterprise environment. CCNA or equivalent a plusIntermediate skills in routing and switching technology and concepts and network systems troubleshooting skillsIntermediate skills in Microsoft Windows, VMware, and Linux operating systemsSelf-starter and "hands-on" individual who enjoys a challenge and is dedicated to getting the job done with minimal support and directionStrong results orientation, positive "can do" attitude, and a sense of urgency to get things doneFlexibility in reacting to new situations and adaptability for working in a new environment and flexibility to frequent travel with little notice requiredAbility to travel both domestically and internationallyAbility to work on a rotating after-hours on-call scheduleAbility to work effectively with cross-functional teamsBeing able to work with and be knowledgeable of biohazard products and procedures Offer: Working in a great, innovative and international company that acts all around the globeIndefinite contract8% holiday allowance25 holidaysCompetitive salary plus company bonus
