Transportation Operations Analyst

The Transportation Operations Analyst works on-site with a large global customer. It requires a dynamic individual with a strong transportation & logistics background as well as excellent communication and customer service skills. An integral part of a Global Command Center Team, the Transportation Operations Analyst is responsible for the safe and timely delivery of freight as it moves through the global supply chain network. May lead and/or support regional and global project initiatives. Analyzes shipment issues and works to resolve problems quickly through proactive communication with carriers, vendors, and cross-functional departments. Collaborates across functions and regions, at all levels, to improve relationships and streamline operations.

Primary Duties and Responsibilities

• Actively manage the safe and timely delivery of freight as it moves through the supply chain network
• Coordinate with customers, carriers, warehouses, and other service providers to proactively reduce delays in shipments reaching destination
• Quickly gather and analyze information from multiple sources, develop incident reports, and escalate to stakeholders through established communication protocols
• Conduct shipment track and trace, respond to ad-hoc price quotes, and other transportation related activities
• Ensure accuracy of data, metrics, dashboards and reporting tools
• Lead or support regional and global projects within the Command Center and support projects across functional areas as applicable
• Work with fellow analysts to identify global inconsistencies and develop methods for global standardization
• Conduct handoffs with regional Command Center teammates, facilitating 24/7 global operations
• Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
• Provide outstanding customer service, maintaining a positive attitude & professionalism
• Maintain proficiency on Command Center systems and tools
• Work within a team to identify security gaps, constraints, and trends
• Ensure processes and procedures are documented in updated SWIs/SOPs
• Create presentations, process maps and visual charts as applicable
• Crosstrain and assist with other transportation and logistics requirements as needed
• Meet minimum annual company training requirements

Qualifications, Experience, Skills

• Works collaboratively within a team, proficient using multiple communications platforms (i.e. email, chat, video conference, etc.)
• Effective interpersonal skills, proven ability to listen and communicate effectively
• Accustomed to leading meetings with customers, vendors and key stakeholders
• Risk sensitive, recognizes when problems arise or are likely to arise
• Critical thinking using logic, data & qualitative reasoning
• Ability to develop, evaluate, and recommend best options
• Analytical with a strong attention to detail
• Highly motivated, proactive, strong sense of urgency, able to work in a fast-paced environment
• 2+ years transportation, logistics, distribution or related experience
• Demonstrated leadership experience
• Undergraduate degree in Business, Logistics, Supply Chain, or other related field
• Excellent written and verbal communication skills
• Must speak English fluently
• Proficient in Google suites, Microsoft suite
• Continuous process improvement experience, a plus
• Industry certifications, a plus
• Must be willing to occasionally work outside normal business hours, including weekends

Domestic and international travel, as needed (less than 25%)