Warranty Claim Assessor Passenger Cars

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler's Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers' mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That's why we live the brand's most important promise: "The best or nothing".

Our department GSP/BWO is responsible for the worldwide warranty and goodwill business for Mercedes-Benz passenger cars including Maybach and smart.

Our main target is to ensure that a professional warranty and goodwill process is in place and is being operated by our Retail Network. We maintain high levels of services for our customers and also ensure that an adequate compensation is offered to our retailers. Standard warranty and goodwill claims are operated automatically, more complex high value-claims are carried out manually. Claim assessment is an integral part for budget controlling.

As the Warranty Claim Assessor you check complex and high-value claims if they meet the current regulations. Furthermore you approve, reduce or reject claims and provide a transparent explanation regarding the decision.

Task & Responsibilities:

• Check complex and high-value warranty and goodwill claims if they meet the current regulations
• Make fair and independent decisions
• Avoid unjustified warranty and goodwill costs
• Approve or reject warranty and goodwill claims
• Provide transparent reasons for decisions via chat to the Retailer
• Communicate, when necessary, with different markets (Austria, Belgium, The Netherlands, Switzerland, United Kingdom) to align decisions
• Communicate, when necessary, with the Technical Department to gain clarification of engineering details
• Operate master data corrections
• Operate chargebacks concerning audit results

• Educational background as passenger car mechanic and/ or service advisor
• Experience within a Mercedes-Benz workshop for minimum 3 years is preferred
• Good knowledge of Mercedes-Benz products, applications, warranty and goodwill processes is a plus
• Good knowledge of the Daimler guidelines and their applications (EWMR) preferred
• Excellent level of Dutch and German language verbal and written
• Fluent in English
• Good knowledge of the automotive terminology in Dutch, German and English
• Good knowledge of Microsoft Office applications
• Customer orientated
• Good communication skills related to markets and retail
• Interpersonal skills and team-minded thinking
• Stress resistant
• Proactively seeks to improve processes

• Educational background as passenger car mechanic and/ or service advisor
• Experience within a Mercedes-Benz workshop for minimum 3 years is preferred
• Good knowledge of Mercedes-Benz products, applications, warranty and goodwill processes is a plus
• Good knowledge of the Daimler guidelines and their applications (EWMR) preferred
• Excellent level of Dutch and German language verbal and written
• Fluent in English
• Good knowledge of the automotive terminology in Dutch, German and English
• Good knowledge of Microsoft Office applications
• Customer orientated
• Good communication skills related to markets and retail
• Interpersonal skills and team-minded thinking
• Stress resistant
• Proactively seeks to improve processes

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
• 200 vacation hours (based on full time employment)
• Holiday allowance: 8% of annual salary
• Competitive performance based salary growth
• Result oriented bonuses
• Collective health insurance at discounted rates
• Pension plan
• Transportation plan: free bike every 3 years or free public transport or contribution to fuel costs
• A "tailor made" individual development plan

Please use the "apply" button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

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